Fatal Error

September 26, 2023, 02:53:12 PM

I Have the same issue on different machines,  If I launch splitcam with an ip camera attached i received a fatal error hit ok and it closes, I have to launch the software, delete the camera, then click ok to the fatal error, and it stays open, i can then immiediately add back the ip camera and it works properly.

Please help, I would love to resolve thise
2023-09-26  =====================================

13:47:24 SplitCam starting: v10.7.18 x64
13:47:24 CPUID: AMD64 Family 25 Model 33 Stepping 0, AuthenticAMD
13:47:24 Processor: AMD Ryzen 7 5800X 8-Core Processor
13:47:24 OS: Microsoft Windows 11 Enterprise 10.0.22000 64-bit
13:47:24 Initializing Gdiplus
13:47:24 Gdiplus initialized
13:47:24 Creating app object
13:47:24 Resetting project to defaults
13:47:24 Deleting scenes
13:47:24 Done deleting scenes
13:47:24 Clearing stream settings
13:47:24 Deleting streams
13:47:24 Done deleting streams
13:47:24 Creating deafult scene
13:47:24 Initializing scene object
13:47:24 Creating video capture sources
13:47:24 Creating video capture renderers
13:47:24 Creating video capture canvas
13:47:24 Creating chat notifier
13:47:24 Creating chat notifier layer
13:47:24 Saving created context to static contexts list
13:47:24 Setting video callback
13:47:24 Setting default canvas size to 1920x1080
13:47:24 Setting canvas callback
13:47:24 Setting audio callback
13:47:24 Registering deafult scene
13:47:24 Getting default project path
13:47:24   C:\Users\pmcginness\AppData\Local\Splitcam\default.scproject
13:47:24 Initializing default theme
13:47:24 Startup project file doesn't exist: ""
13:47:24 Running app
13:47:24 Displaying splash screen
13:47:24 Updating ingest servers
13:47:24 Downloading "https://splitcam.com/win-download/update/ingests.cfg" to "C:\Users\pmcginness\AppData\Local\Splitcam\ingests.tmp"
13:47:25 Reading from "https://ingest.twitch.tv/ingests"
13:47:25 Done updating ingest servers
13:47:25 Updating the list of restream servers
13:47:25 Done updating the list of restream servers
13:47:25 Updating image resources
13:47:25 Downloading "https://splitcam.com/win-download/images/images.xml" to "C:\ProgramData\Splitcam\Images\~images.xml"
13:47:26 Initializing common controls
13:47:26 Common controls inited
13:47:26 Initializing resources
13:47:26 Saving "loading.gif" resource to file
13:47:26 Resources initialized
13:47:26 Initializing cloud config
13:47:26 Finished initialization of cloud config
13:47:26 Setting up workspace
13:47:26 Loading last project: "C:\Users\pmcginness\Desktop\SplitCamTest.scproject"
13:47:26 Checking available GPUs
13:47:26 1 GPU found in the system.
13:47:26   nVidia GPU: NVIDIA GeForce RTX 3050
13:47:26 Loading project file "C:\Users\pmcginness\Desktop\SplitCamTest.scproject"
13:47:26 Deleting scenes
13:47:26 Stopping capture sources
13:47:26 Deleting video context
13:47:26 Looking for current context in static context list
13:47:26 Deleting notifier
13:47:26 Deleting capture sources
13:47:26 Deleting renderers
13:47:26 Deleting canvas
13:47:26 Canvas thread stopped
13:47:26 Done deleting scenes
13:47:26 Deleting streams
13:47:26 Done deleting streams
13:47:26 Initializing scene object
13:47:26 Creating video capture sources
13:47:26 Creating video capture renderers
13:47:26 Creating video capture canvas
13:47:26 Creating chat notifier
13:47:26 Creating chat notifier layer
13:47:26 Saving created context to static contexts list
13:47:26 Setting video callback
13:47:26 Setting default canvas size to 1920x1080
13:47:26 Setting canvas callback
13:47:26 Setting audio callback
13:47:26 Initializing scene object
13:47:26 Creating video capture sources
13:47:26 Creating video capture renderers
13:47:26 Creating video capture canvas
13:47:26 Saving created context to static contexts list
13:47:26 Setting video callback
13:47:26 Setting default canvas size to 1920x1080
13:47:26 Setting canvas callback
13:47:26 Setting audio callback
13:47:26 Updating scenes
13:47:26 Creating memory renderer for splitcam driver.
13:47:26 Creating memory renderer for splitcam driver.
13:47:26 Error creating decoder from file "C:\Users\pmcginness\AppData\Local\Splitcam\loading.gif" in ImageLoader: 0x800401F0.
13:47:26 Activating scene 1
13:47:27 Finished setting up work space.
13:47:27 Starting UI
13:47:27 Destroying splash screen
13:47:27 SplitCam started
13:47:27 SYM Symbol-SearchPath: '.', symOptions: 530, UserName: 'pmcginness'
13:47:27 Available desktop size: 1920x1032
13:47:27 Creating dialog class ui::CStatisticsWindow, "CPU" at (686, 22) of size 640x392
13:47:27 Creating dialog class ui::CStatisticsWindow, "GPU" at (686, 22) of size 640x392
13:47:27 Creating dialog class ui::CStatisticsWindow, "RAM" at (686, 22) of size 640x392
13:47:27 Creating dialog class ui::CStreamStatistics, "Stream Statistics" at (686, 22) of size 640x392
13:47:27 Show Statistics panel.
13:47:27 Initializing virtual driver interface
13:47:27 Acivating scene 1
13:47:27 Checking for software update
13:47:27 Reading from "https://splitcam.com/win-download/update/ver.txt"
13:47:27 SYM Z:\Projects\apps\jack\splitcam\splitcam\splitcam\model\CGifLoader.cpp (112): vcapture::CGifLoader::getNextFrame
13:47:27 SYM Z:\Projects\apps\jack\splitcam\splitcam\splitcam\model\CIpCameraSource.cpp (120): vcapture::CIpCameraSource::_LoaderThread
13:47:27 SYM 00007FF8C41F53E0 (KERNEL32): (filename not available): BaseThreadInitThunk
13:47:27 Current version of SplitCam is newer than the one available on the update server
13:47:27 SYM 00007FF8C624485B (ntdll): (filename not available): RtlUserThreadStart
13:47:27 UNEXPECTED ERROR. See log output for more info.
 Code: 0xC0000005.
 Flags: 0.
 Address: 0x00007FF620A0C65B.

13:47:27 Memory usage:

        Total RAM : 16,300 MiB
         Free RAM : 5,894 MiB
         RAM Load : 63%
     SplitCam RAM : 396 MiB
     SplitCam CPU : 12.0%
     SplitCam GPU : 0.0%

13:47:30 Initializing chat notifier
13:47:30 Finished initializing chat notifier
13:47:30 Updating chat client
13:47:30 Finished updating chat client
13:47:41 Measured internet upload speed: 924651 Kbps
<

Re: Fatal Error

Reply #1 – September 30, 2023, 06:08:16 AM

Hello

Thank you for you report.

Please try this version
 https://splitcam.com/win-download/update/10.7.19_x64.msi

Let us know please,  if it's resolve your issue or not?

Re: Fatal Error

Reply #2 – October 04, 2023, 11:37:51 AM

Thank you so much for the response. This resolved the issue.