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Topics - Gunnar

FEATURE REQUESTS AND SUGGESTIONS / Unattended / Automated SplitCam MSI Deployment
Currently SplitCam v10.6.36 is provided as MSI file, which is fine because it can be used to run an unattended / automated Deployment.

BUT: Following minor Problems are existent

1. There is a CustomAction which starts SplitCam.exe after the Installation finishes. This is not a good idea when splitcam.msi is deployed using automated deployment Services. So please remove this CustomAction which triggers the automated /run="[TARGETDIR]splitcam.exe" /user="[LogonUser]" or at least provide a public MSI-Commandline-Property to disable this behavior by adding for example RUNAFTERINSTALL=NO or something like this.

2. When using automated Deployment it is unwanted that the software itself checks for Updates. Please provide the Configuration/Possibility to disable this automated Update Check. For example with a Registry-Key like HKLM\SOFTWARE\SplitCam\DisableUpdateCheck = 1

3. In an environment without Internet-Connectivity the "About" Dialog which tries to pull the changelog from the SplitCam servers is a mess showing errors. There is an "appver" check on Start of Splitcam which checks HKCU\SOFTWARE\SplitCam\appver ... if this Version number is not set or not equal the current Version installed it shows this about Dialog with the changelog on at least first Splitcam start. So currently in automated deployment we have to scripted set HKCU\SOFTWARE\SplitCam\appver to the right Version-Number to avoid SplitCam showing this dialog on first run. Please Provide a Setting to disable this behavior, for example a Registry-Key like HKLM\SOFTWARE\SplitCam\DisableAboutDialogOnFirstRun = 1
SPLITCAM TECH SUPPORT / Splitcam crash UNEXPECTED ERROR, Lenovo ThinkPad l15 Gen 3, integrated Camera
We use Splitcam on several PCs and Notebooks - works fine.
Except one model: Lenovo ThinkPad L15 Gen 3 (AMD) with integrated Realtek Camera

  • The Camera works fine when Splitcam is NOT installed.
  • When Splitcam is installed the Camera doesn't deliver video any more, Videoconferencing etc... shows only "black" when selecting the "Integrated Camera".
  • Selecting Splitcam doesn't work because Splitcam crashes.
  • After Uninstalling Splitcam -> Camera works.
  • After ReInstalling Splitcam: Camera shows only "black" again.
  • We tried several older as well as the most current 10.6.36 Version of Splitcam.

Splitcam itself crashes on this Notebook-Type when loading.
We found out, that the crash has to do with the camera loading. When the "Media Layer" has no "Web Camera" added Splitcam starts without error.

When adding "Web Camera" to the Media Layer it crashes: UNEXPECTED ERROR. See log output for more info. Code: 0xC0000005. Flags: 0. Address: 0x.... (Address changes every time SplitCam crashes)

Log shows following Error when adding "Web Camera" at 13:02:58:
Code: [Select]
13:02:50 SplitCam starting: v10.6.36 x64
13:02:50 CPUID: AMD64 Family 25 Model 80 Stepping 0, AuthenticAMD
13:02:50 Processor: AMD Ryzen 3 PRO 5475U with Radeon Graphics
13:02:50 OS: Microsoft Windows 10 Enterprise 10.0.19044 64-Bit
13:02:51 1 GPU found in the system.
13:02:51   AMD GPU: AMD Radeon (TM) Graphics
13:02:58 MiniWindow pos: x: 1332 y: 108 w: 480 h: 269
13:02:58 Creating dialog class ui::CStatisticsWindow, "CPU" at (1332, 205) of size 640x392
13:02:58 Creating dialog class ui::CStatisticsWindow, "GPU" at (1332, 205) of size 640x392
13:02:58 Creating dialog class ui::CStatisticsWindow, "RAM" at (1332, 205) of size 640x392
13:02:58 Creating dialog class ui::CStreamStatistics, "Stream Statistics" at (1332, 205) of size 640x392
13:02:58 Creating dialog class ui::CFloatingPanelsList, "Floating panels" at (1447, 142) of size 250x200
13:03:09 Enumerating audio inputs
13:03:09   0: Mikrofonarray (Realtek High Definition Audio) {@device:cm:{33D9A762-90C8-11D0-BD43-00A0C911CE86}\wave:{047136A1-8975-428D-B18B-2A256ED8E388}}
13:03:12 Creating dialog class ui::CDlgAddCamera, "Add Camera" at (640, 324) of size 640x392
13:03:12 Looking for available video capture devices
13:03:12 Found 2 video capture devices
13:03:12 Updating list of available video capture devices
13:03:12 Enumerating webcams
13:03:12   Integrated Camera: {\\?\usb#vid_174f&pid_1812&mi_00#8&37760979&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global}
13:03:12 Creating video capture sources
13:03:12 Creating video capture renderers
13:03:12 Creating video capture canvas
13:03:12 Saving created context to static contexts list
13:03:12 Starting initialization of: Integrated Camera webcam
13:03:12       Found media type: 640x360@30 YUY2
13:03:13 SYM Symbol-SearchPath: '.', symOptions: 530, UserName: 'p447'
13:03:13 SYM 00007FFC86FEBF1E (RsDMFT64): (filename not available): DllUnregisterServer
13:03:13 SYM 00007FFC86F40E1B (RsDMFT64): (filename not available): (function-name not available)
13:03:13 SYM 00007FFC86F49953 (RsDMFT64): (filename not available): (function-name not available)
13:03:13 SYM 00007FFCCAC686CD (RTWorkQ): (filename not available): RtwqAllocateSerialWorkQueue
13:03:13 SYM 00007FFCD3312260 (ntdll): (filename not available): TpAllocPool
13:03:13 SYM 00007FFCD33031AA (ntdll): (filename not available): TpReleaseCleanupGroupMembers
13:03:13 SYM 00007FFCD16C74B4 (KERNEL32): (filename not available): BaseThreadInitThunk
13:03:13 SYM 00007FFCD33026A1 (ntdll): (filename not available): RtlUserThreadStart
13:03:13 UNEXPECTED ERROR. See log output for more info.
 Code: 0xC0000005.
 Flags: 0.
 Address: 0x00007FFC86FEBF1E.

I tried to upload Screenshots, but this Splitcam forum seems to have technical troubles:
There was a problem and your attachments could not be uploaded
Unable to create a new attachment directory.