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Messages - SPLITCAM SUPPORT

1
SPLITCAM TECH SUPPORT / Re: How can I save video settings?


Hello!

If you go to SplitCam video settings and adjust it there, please contact us via Telegram @splitcam, and we will try to assist you.

If you open the SplitCam/webcam settings and see a grey window with camera settings, please note that this window is not generated by SplitCam but by your camera’s software. We only call this window from your camera software, and we have no control over the behavior or saving of settings made within windows created by other programs.







Hello, when I start SplitCam I have to adjust manually several settings in order to have a good image, settings that are flagged as automatic by default, like white balance, focus, exposure and so on. If I exit from SplitCam and launch it again, all my adjustment are still there but if i shut down my computer (windows 11), when I start it again and launch SplitCam, all the settings come back again to the default values.
What can I do to make the changes definitive?
Thank you
Alex
3
SPLITCAM TECH SUPPORT / Re: How can I disable the server update check?
Hello

To disable server update and internet connection of splitcam do next steps :


https://splitcam.com/win-download/update/10.8.8_x64.msi
or higher


To prevent SplitCam from accessing the Internet during startup, you can configure it using the local configuration file "local.cfg". In Windows Explorer, go to the "%localappdata%\SplitCam" folder and create a new file named "local.cfg". If the file with this name already exists, open it for editing in the Notepad application. This is a text file, so don't try to use MS Word or any other editor that creates files in a format other than plain text.

In this "local.cfg" file, add a new line with the following content

offline = 1

Now when you start SplitCam, it will not try to contact any Internet servers. It is not recommended to use this configuration option if you are streaming over the Internet to any servers available in SplitCam because the list of streaming servers (ingest servers) may not be up to date and your stream may fail.
8
SPLITCAM TECH SUPPORT / Re: TC70 TPLINK TAPO
When you start splitcam its automatically start splitcam virtual camera on your pc , and splitcam virtual camera will be appearing in your cameras list , this mean after you start splitcam go to skype(for example) go to setting and choose camera sources there choose splitcam virtual camera and you will see picture from splitcam in your skype.

If you have more questions please contact us telegram @splitcam
9
SPLITCAM TECH SUPPORT / Re: TC70 TPLINK TAPO
Hello

To activate go live you must go to stream settings and add streams .

To use virtual cam you dont need go live button, just  add media layers and after go to program you want use virtual cam and choose there in video sources: splitcam virtual cam.
15
SPLITCAM TECH SUPPORT / Re: Uninstall
Hello

You install and uninstall virtual camera driver into splitcam , in settings .

and after you remove splitcam from your mac