SplitCam is crashing after several hours

July 21, 2020, 04:04:52 AM

Hello,
I have issue with the software, when used for about 5 hours the software is crashing.
My specs are Windows 10 Pro, CPU i3, 16GB Ram, 256GB SSD
in the Windows Event log I have this:
---------------------------
Faulting application name: splitcam.exe, version: 10.4.6.0, time stamp: 0x5f081d98
Faulting module name: nvwgf2umx.dll, version: 26.21.14.4614, time stamp: 0x5ebf2a47
Exception code: 0xc0000005
Fault offset: 0x00000000001bce33
Faulting process id: 0x1c88
Faulting application start time: 0x01d65ebaf6eecc76
Faulting application path: C:\Program Files\SplitCam\10\splitcam.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvwgf2umx.dll
Report Id: 0eab7abb-4636-4c98-8d5c-f2265f7493f9
---------------------------

Re: SplitCam is crashing after several hours

Reply #1 – July 21, 2020, 11:31:01 AM

Hello
Please download latest version from our site :
https://splitcam.com/download

for now new latest version is 10.4.8

and let me know please if the problem repeat?
Thank You

Re: SplitCam is crashing after several hours

Reply #2 – July 23, 2020, 05:29:46 AM

Hello,
I tried with the latest version, but now it even crashed 2 times instead of once for a day,
here is the event:

Faulting application name: splitcam.exe, version: 10.4.8.0, time stamp: 0x5f1554d2
Faulting module name: nvwgf2umx.dll, version: 26.21.14.4614, time stamp: 0x5ebf2a47
Exception code: 0xc0000005
Fault offset: 0x0000000000beb15e
Faulting process id: 0xf64
Faulting application start time: 0x01d6604ae4b1b9a5
Faulting application path: C:\Program Files\SplitCam\10\splitcam.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvwgf2umx.dll
Report Id: 95d7220a-6291-4bf5-ae99-bc9b59747008

Re: SplitCam is crashing after several hours

Reply #3 – July 23, 2020, 11:10:19 AM

Hello DerekoDava

Can you contact to us by skype ?

skype: jack-px
telegram : @splitcam  

Thank You

Re: SplitCam is crashing after several hours

Reply #4 – July 25, 2020, 01:59:42 PM

great, but I'll not have time to participate, I returned to OBS and it's stable.

Re: SplitCam is crashing after several hours

Reply #5 – January 19, 2021, 05:22:34 PM

Hello DerekolDava

We released new version, your issue was fixed.
Please try it and back to me.

Thank you