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Messages - hillocom

SPLITCAM TECH SUPPORT / Some Functions are Disabled ?
I downloarded v10.3.21.  The menus of some functions seems to be disabled .
Save, Save as, Open, Log in, Setting... Almost menus are greyout.
Also, Zoom in & out function seems to be disabled. Click video, hit Num pad + or -, nothing happens.
How can I use these functions ?