Error encounted during ingest servers update process

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Error encounted during ingest servers update process

March 09, 2024, 04:09:13 PM

Hi.
I always have this annoying message during start up the SplitCam. "Error encounted during ingest servers update process" How can I get rid of this pop up message? Version 10.7.24.
Thank you

Re: Error encounted during ingest servers update process

Reply #1 – March 12, 2024, 07:13:47 AM

Please update splitcam to new version :

https://splitcam.com/win-download/update/10.7.38_x64.msi

Re: Error encounted during ingest servers update process

Reply #2 – March 13, 2024, 04:01:55 PM

I got this error also with new version (10.7.38).

Re: Error encounted during ingest servers update process

Reply #3 – March 13, 2024, 07:25:49 PM

Can you upload screenshots of your error?

Or contact to us by telegram @splitcam or skype: jack-px

Thank you.

Re: Error encounted during ingest servers update process

Reply #4 – March 16, 2024, 12:57:14 PM

I can not insert error message because it says "The post data is missing. This error could be caused by trying to submit a file larger than allowed by the server. Please contact your administrator if this problem continues."

My image is only 18KB

Re: Error encounted during ingest servers update process

Reply #5 – September 04, 2024, 06:11:06 AM

I'm facing the same Issue.

Using most recent SplitCam Version 10.8.5 in an offline-Intranet without Internet-Access.

Getting following Error (Messagebox) on every Start:

Quote

Error encounted during ingest servers update process.
Please report this error to SplitCam support at https://splitcam.com/forum/index.php?board=2.0

Log:

Code: [Select]

11:17:09 Updating ingest servers
11:17:09 Downloading "https://splitcam.com/win-download/update/ingests.cfg" to "C:\Users\p130\AppData\Local\Splitcam\ingests.tmp"
11:17:09 Error 0x00000000 connecting to "https://splitcam.com/win-download/update/ingests.cfg"
11:17:09 Downloading "https://splitstream.com/splitcam-update/ingests.cfg" to "C:\Users\p130\AppData\Local\Splitcam\ingests.tmp"
11:17:10 Error 0x00000000 connecting to "https://splitstream.com/splitcam-update/ingests.cfg"
11:17:10 Downloading "https://multi-stream.io/splitcam-update/ingests.cfg" to "C:\Users\p130\AppData\Local\Splitcam\ingests.tmp"
11:17:10 Error 0x00000000 connecting to "https://multi-stream.io/splitcam-update/ingests.cfg"
11:17:16 Reading from "https://ingest.twitch.tv/ingests"
11:17:16 ERROR Twitch servers parse: [json.exception.parse_error.101] parse error at line 1, column 1: syntax error while parsing value - invalid literal; last read: '<'
11:17:16 Done updating ingest servers
11:17:16 Updating image resources
11:17:16 Downloading "https://splitcam.com/win-download/images/images.xml" to "C:\ProgramData\Splitcam\Images\~images.xml"
11:17:16 Error 0x00000000 connecting to "https://splitcam.com/win-download/images/images.xml"

I kindly ask to provide a Setting and MSI OPTION like "NOINGRESUPDATE=1" to solve this.

Re: Error encounted during ingest servers update process

Reply #6 – September 04, 2024, 08:13:12 AM

Hi. Unfortnately SplitCam requires internet connection for its work. We can discuss your requirements and see if it is possible to make it work without access to internet. Please contact me by Telegram @smelkov.