Microsoft LifeCam HD-3000 blank image

July 23, 2023, 02:49:53 AM

Splitcam v10.7.13 x64 can't show image from webcam Microsoft LifeCam HD-3000, microphone is working OK. OS Windows 10, latest camera's driver is installed. Other software, like Skype, have camera image correctly. Please, provide any advice.

Re: Microsoft LifeCam HD-3000 blank image

Reply #1 – July 23, 2023, 05:50:57 AM

Hi. Thank you for reporting the error. Could you please attach the log file located at %localappdata%\SplitCam\splitcam.log

Re: Microsoft LifeCam HD-3000 blank image

Reply #2 – July 24, 2023, 01:34:20 PM

2023-07-23 =====================================

20:47:17 SplitCam starting: v10.7.13 x64
20:47:17 CPUID: Intel64 Family 6 Model 42 Stepping 7, GenuineIntel
20:47:17 Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
20:47:17 OS: Майкрософт Windows 10 Домашняя 10.0.19045 64-разрядная
20:47:17 Initializing Gdiplus
20:47:17 Gdiplus initialized
20:47:18 Creating app object
20:47:18 Resetting project to defaults
20:47:18 Deleting scenes
20:47:18 Done deleting scenes
20:47:18 Clearing stream settings
20:47:18 Deleting streams
20:47:18 Done deleting streams
20:47:18 Creating deafult scene
20:47:18 Initializing scene object
20:47:18 Creating video capture sources
20:47:18 Creating video capture renderers
20:47:18 Creating video capture canvas
20:47:18 Creating chat notifier
20:47:18 Creating chat notifier layer
20:47:19 Saving created context to static contexts list
20:47:19 Setting video callback
20:47:19 Setting default canvas size to 1920x1080
20:47:19 Setting canvas callback
20:47:19 Setting audio callback
20:47:19 Registering deafult scene
20:47:19 Getting default project path
20:47:19   C:\Users\shuma\AppData\Local\Splitcam\default.scproject
20:47:19 Initializing default theme
20:47:19 Startup project file doesn't exist: ""
20:47:19 Running app
20:47:19 Displaying splash screen
20:47:19 Loading options from "C:\Users\shuma\AppData\Local\Splitcam\options.xml"
20:47:19 Loading local copies of ingest and restream servers lists
20:47:19 Updating the list of restream servers
20:47:19 Done updating the list of restream servers
20:47:20 Initializing common controls
20:47:20 Common controls inited
20:47:20 Initializing resources
20:47:20 Saving "loading.gif" resource to file
20:47:20 Resources initialized
20:47:20 Initializing cloud config
20:47:20 Finished initialization of cloud config
20:47:20 Setting up workspace
20:47:20 Loading last project: "C:\Users\shuma\AppData\Local\Splitcam\default.scproject"
20:47:20 Checking available GPUs
20:47:20 1 GPU found in the system.
20:47:20   nVidia GPU: NVIDIA GeForce GT 525M (needs driver update)
20:47:20 Loading project file "C:\Users\shuma\AppData\Local\Splitcam\default.scproject"
20:47:20 Deleting scenes
20:47:20 Stopping capture sources
20:47:20 Deleting video context
20:47:20 Looking for current context in static context list
20:47:20 Deleting notifier
20:47:20 Deleting capture sources
20:47:20 Deleting renderers
20:47:21 Deleting canvas
20:47:21 Canvas thread stopped
20:47:21 Done deleting scenes
20:47:21 Deleting streams
20:47:21 Done deleting streams
20:47:21 Initializing scene object
20:47:21 Creating video capture sources
20:47:21 Creating video capture renderers
20:47:21 Creating video capture canvas
20:47:21 Creating chat notifier
20:47:21 Creating chat notifier layer
20:47:21 Saving created context to static contexts list
20:47:21 Setting video callback
20:47:21 Setting default canvas size to 1920x1080
20:47:21 Setting canvas callback
20:47:21 Setting audio callback
20:47:21 Updating scenes
20:47:21 Creating memory renderer for splitcam driver.
20:47:21 Looking for available video capture devices
20:47:21 Found 2 video capture devices
20:47:22 Updating list of available video capture devices
20:47:22 Enumerating webcams
20:47:22   Microsoft® LifeCam HD-3000: {\\?\usb#vid_045e&pid_0810&mi_00#7&1ecd962e&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global}
20:47:22 Activating scene 0
20:47:22 Finished setting up work space.
20:47:22 Starting initialization of: Microsoft® LifeCam HD-3000 webcam
20:47:22 Starting UI
20:47:22    Found media type: 1280x720@30 YUY2
20:47:22 Destroying splash screen
20:47:22 Available desktop size: 1366x728
20:47:22 SplitCam started
20:47:22 Creating dialog class ui::CStatisticsWindow, "CPU" at (638, 330) of size 640x392
20:47:22 Creating dialog class ui::CStatisticsWindow, "GPU" at (638, 330) of size 640x392
20:47:22 Creating dialog class ui::CStatisticsWindow, "RAM" at (638, 330) of size 640x392
20:47:22 Creating dialog class ui::CStreamStatistics, "Stream Statistics" at (638, 330) of size 640x392
20:47:22 Show Statistics panel.
20:47:22 Initializing virtual driver interface
20:47:23 Acivating scene 0
20:47:23 Memory usage:

Total RAM : 8,173 MiB
   Free RAM : 4,523 MiB
   RAM Load : 44%
   SplitCam RAM : 102 MiB
   SplitCam CPU : 56.9%
   SplitCam GPU : 0.0%

20:47:25 Initializing chat notifier
20:47:25 Finished initializing chat notifier
20:47:25 Updating chat client
20:47:25 Finished updating chat client
20:47:49 Measured internet upload speed: 535644 Kbps
20:52:24 Memory usage:

Total RAM : 8,173 MiB
   Free RAM : 4,574 MiB
   RAM Load : 44%
   SplitCam RAM : 172 MiB
   SplitCam CPU : 9.2%
   SplitCam GPU : 3.7%

20:57:25 Memory usage:

Total RAM : 8,173 MiB
   Free RAM : 4,589 MiB
   RAM Load : 43%
   SplitCam RAM : 178 MiB
   SplitCam CPU : 10.0%
   SplitCam GPU : 8.3%

21:02:26 Memory usage:

Total RAM : 8,173 MiB
   Free RAM : 4,569 MiB
   RAM Load : 44%
   SplitCam RAM : 182 MiB
   SplitCam CPU : 12.2%
   SplitCam GPU : 9.5%

21:05:11 Deleting scenes
21:05:11 Stopping capture sources
21:05:11 Deleting video context
21:05:11 Looking for current context in static context list
21:05:11 Deleting notifier
21:05:11 Deleting capture sources
21:05:11 Deleting renderers
21:05:11 Deleting canvas
21:05:11 Canvas thread stopped
21:05:11 Done deleting scenes
21:05:12 Destroying virtual driver interface
21:05:12 Deleting scenes
21:05:12 Done deleting scenes
21:05:12 Deleting streams
21:05:12 Done deleting streams
21:05:12 SplitCam finished
21:05:12 Destroying global log object

Re: Microsoft LifeCam HD-3000 blank image

Reply #3 – July 24, 2023, 06:50:14 PM

Thank you for submitting the log file. According to this log file there’s no errors and the camera should work without problems.

Please contact our support team in Telegram @splitcam and we will find a way to solve the problem.