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Messages - dev_support

1

SPLITCAM TECH SUPPORT / Re: Problems with Mac version 1.4

June 18, 2022, 02:10:20 PM

Hi Jörg,

can you provide more information:
1. system version
2. Mac model
3. camera model and connection type (USB/WiFi)

2

SPLITCAM TECH SUPPORT / Re: One issue when using macbook air

September 22, 2021, 07:28:22 AM

Hi!

Can you attach a screenshot with the issue?

3

SPLITCAM TECH SUPPORT / Re: Splitcam driver not listed as video source for Zoom

September 22, 2021, 07:25:59 AM

Hi.

First of all you need to check is virtual cam installed or not. Go to the app's preferences and select Virtual Camera from the list.

If you see this screen, then you need install driver. Please click on Install Driver button.


If you see this screen, then you need to turn ON switch Enable stream to virtual camera


If you see this screen, then write us on [email protected] email and ask to connect you with a technical support in a messenger (Skype, Telegram or Viber).

4

SPLITCAM TECH SUPPORT / Re: Can't uninstall SplitCam from Macbook

June 04, 2021, 10:11:42 AM

To: all who are faced with this problem:

The best solution is uninstall virtual camera driver from the preferences in SplitCam.

If SplitCam already deleted and you won't install it again, then just remove the SCVirtualCamera.plugin bundle at path /Library/CoreMediaIO/Plug-Ins/DAL (open Finder window and press together Cmd + Shift + G, type this path in to the text field and press Go button). It's ok if system will ask you admin/root password, it's because driver installed in system folder.

Ofcourse you should restart macOS to take effect.

In case If any solutions above did not help you and you still see SplitCam virtual camera driver, then you need write us on [email protected] and describe your situation in details.

Thanks.