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Messages - number9

2
SPLITCAM TECH SUPPORT / Re: Was working fine, now splitcam exception, unknown error?
Very interesting... when I do that, it loads splitcam, but then when I go to add the IP camera, it completely exits with no error.
What I am doing:

  • Click the plus to add camera in media layer
  • Click the IP camera entrty
  • Add my camera (rtsp://myuser:[email protected]/cam1/mpeg4)
  • Click Add
  • Splitcam immediately exits, no warning, no error
  • Trying to launch splitcam again gives original "Splitcam exception Unknown error occured" error

Just to add a note here: After I hold shift and launch splitcam, if I do not add any items to media layers, and I quit, I can reopen it without error. I noticed this on the first machine that was giving me trouble. If I add the camera, it will work as normal until I save and exit, then it will never load right again until I delete the default.xml file. The truly baffling thing is that this is now happening on two completely separate Windows 10 computers pointing to two completely separate cameras.
3
SPLITCAM TECH SUPPORT / Was working fine, now splitcam exception, unknown error?
Hello, I have been using splitcam at a university so we can use our IP cameras in zoom. This has worked very well since august.
However, now, for apparently no reason, I have a number of computers that started doing the following:

When split cam starts, it loads, then tries to load the default.xml which has the camera definition. It seems to start
for a split second, then crashes with the error:

Splitcam Exception
     Unknown Error occurred.

I have reinstalled splitcam. I have upgraded to the latest version. I have updated windows. Thinking it might have been a windows update, I also went back and downgraded windows by using an old clone I had. All of these produce the same result. Interestingly, I can go to machine A and try it on a different camera than the one it is using, and I get the same result.

The only way to clear this error is to delete the default.xml file.Of course, then you can not see the camera. I can configure the camera, and then it works, however, if you save that configuration and quit and start splitcam, you get the same error.

Again, I can do a fresh install of splitcam, and add an IP camera and save it. When I load splitcam, it will throw the error. If I go to my LOCALAPPDATA and remove default.xml, it will load again, with no cameras. If I save it, or any other camera we have, it will again throw the error.

I am baffled at this problem. Any help would be greatly appreciated, as we fear that all of them will start doing this and we will not be able to have our zoom meetings. Again, this just started with one computer, but it seems to be spreading to others.
4
SPLITCAM TECH SUPPORT / Re: Configuration file for multiple users on windows 10?
I have found a solution for my specific problem, so I am posting it here.

I want to reiterate how my situation is unique: Windows is on AD with two or three admins over the OU the
PCs are in. We are not allowed to modify group policy.

Steps I took to solve the problem:

  • Install splitcam as the admin account, ensure for eveyrone is checked.
  • Create a bat file (splitcam.bat) in the global startup folder (c:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp) that contains the code below this list
  • Move your default.xml into the directory c:\splitcam\ after the admin sets up splitcam the way you want it

Code in the splitcam.bat file:

Quote
@echo off
if not exist %LOCALAPPDATA%\Splitcam\. (
    mkdir %LOCALAPPDATA%\Splitcam\.
)
echo F|xcopy c:\splitcam\default.xml %LOCALAPPDATA%\Splitcam\default.xml /Y
5
SPLITCAM TECH SUPPORT / Re: Configuration file for multiple users on windows 10?
That is not good enough. I have a LOT of users, and not all of them read instructions or email. I want this to happen automatically.

I am working on writing a startup script to load the default.xml from a central location to the users LOCALAPPDATA folder where splitcam stores it. It would be helpful to know if splitcam would overwrite a file that exits there already.
6
SPLITCAM TECH SUPPORT / Configuration file for multiple users on windows 10?
I am running splitcam on windows 10 to allow zoom access to the IP camera. It works great, and thank you
for this great product.

One issue we have is that multiple different users with different logins use the PC. We have setup splitcam
to start automatically by placing the shortcut in the startup folder. Now when anyone logs in, it starts up.
The issue is that it does not keep the camera settings or even the camera, so when the starts up, there
is no camera.

We would like to know if you know a way to move its configuration file or however this is stored so that
it comes up with the camera settings for all users?