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SPLITCAM TECH SUPPORT / Was working fine, now splitcam exception, unknown error?
However, now, for apparently no reason, I have a number of computers that started doing the following:
When split cam starts, it loads, then tries to load the default.xml which has the camera definition. It seems to start
for a split second, then crashes with the error:
Splitcam Exception
Unknown Error occurred.
I have reinstalled splitcam. I have upgraded to the latest version. I have updated windows. Thinking it might have been a windows update, I also went back and downgraded windows by using an old clone I had. All of these produce the same result. Interestingly, I can go to machine A and try it on a different camera than the one it is using, and I get the same result.
The only way to clear this error is to delete the default.xml file.Of course, then you can not see the camera. I can configure the camera, and then it works, however, if you save that configuration and quit and start splitcam, you get the same error.
Again, I can do a fresh install of splitcam, and add an IP camera and save it. When I load splitcam, it will throw the error. If I go to my LOCALAPPDATA and remove default.xml, it will load again, with no cameras. If I save it, or any other camera we have, it will again throw the error.
I am baffled at this problem. Any help would be greatly appreciated, as we fear that all of them will start doing this and we will not be able to have our zoom meetings. Again, this just started with one computer, but it seems to be spreading to others.