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SPLITCAM FORUMS => SPLITCAM TECH SUPPORT => Topic started by: donjohn24 on November 12, 2022, 08:06:19 PM

Title: Crash after adding Web Browser Media Layer
Post by: donjohn24 on November 12, 2022, 08:06:19 PM
I have SplitCam running OK under Win 10 on a 64-bit system, and can switch OK between two scenes, both using Microsoft LifeCam HD-3000's.
However when I try to add another scene with a link to a website (e.g. https://www.boga.co.uk/) for a Web Browser Media Layer, the website appears after a few seconds, but then the following message appears and SplitCam closes when I click Close Program
(same result with a non-secure site)
Am I doing something wrong?
(https://www.donjohnson24.co.uk/images/SplitCam.jpg)
Title: Re: Crash after adding Web Browser Media Layer
Post by: SPLITCAM SUPPORT on November 15, 2022, 02:24:04 AM
Hello
What version of splitcam do you use?
Title: Re: Crash after adding Web Browser Media Layer
Post by: donjohn24 on November 15, 2022, 05:31:30 AM
Version 10.6.25
Title: Re: Crash after adding Web Browser Media Layer
Post by: SPLITCAM SUPPORT on November 17, 2022, 05:26:12 AM
Version 10.6.25

Please try this one :
https://splitcam.com/win-download/update/10.6.32_x64.msi
 and tell me if its help you, please.
Title: Re: Crash after adding Web Browser Media Layer
Post by: donjohn24 on November 17, 2022, 06:21:17 AM
Version 10.6.25

Please try this one :
https://splitcam.com/win-download/update/10.6.32_x64.msi
 and tell me if its help you, please.
Thanks for the reply.
This version does solve the webbrowser problem, which is now OK ....BUT
My webcams no longer show their pictures - the blue lights flash on and off indicating they are working, but no pictures!
A brief message when trying to add the webcams was, 'No preview possible'
The cameras work OK in Zoom.
I looked at all settings but none had any effect.
Title: Re: Crash after adding Web Browser Media Layer
Post by: Anatoly Smelkov on November 19, 2022, 07:15:42 PM
Hello,

Sorry for the troubles you are experiencing with SplitCam.
Please attach a report file located at %LOCALAPPDATA%\SplitCam\splitcam.log
If possible we could arrange a live session using Team Viewer or AnyDesk software. Contact me in Telegram app by nick name @smelkov.

Thank you.
Title: Re: Crash after adding Web Browser Media Layer
Post by: SPLITCAM SUPPORT on December 02, 2022, 04:17:35 PM
Please try latest version:

https://splitcam.com/win-download/update/10.6.35_x64.msi