SplitCam Community

SPLITCAM FORUMS => SPLITCAM TECH SUPPORT => Topic started by: MikeShak on August 18, 2020, 11:06:10 PM

Title: Sound for video
Post by: MikeShak on August 18, 2020, 11:06:10 PM
I see from previous posts that you are unable to have sound when streaming a video file. You have indicated it would be fixed shortly but that was months ago.
 Is there a fix for this?
Am I doing something wrong?
When will the new version promised be ready?
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on August 19, 2020, 11:43:09 AM
I see from previous posts that you are unable to have sound when streaming a video file. You have indicated it would be fixed shortly but that was months ago.
 Is there a fix for this?
Am I doing something wrong?
When will the new version promised be ready?


You need sound control for video file?
Or explain  please what exactly you want to do?
Title: Re: Sound for video
Post by: MikeShak on August 19, 2020, 11:47:41 AM
When I stream a video file I see the video but there is no sound.

Why?
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on August 19, 2020, 01:51:59 PM
When I stream a video file I see the video but there is no sound.

Why?

You can listen sound too you need hold ctrl + click mouse on sound icon.
We did it because if you use microphone  you will hear echo..
Title: Re: Sound for video
Post by: MikeShak on August 19, 2020, 02:31:00 PM
Thank you for your help on this. 
I have now been able to get the sound working.  Unfortunately it is causing some lag in the stream and the sound gets jumpy does not keep up with the video. 

I suspect this might be a system issue on my end. Not sure there is much I can do about it. 
This is an amazing program in all other ways.  I wish it would work for my purposes.

I welcome any suggestions you might have.

Once again thank you.
Maybe once I invest in a much better computer it will work for me.
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on August 19, 2020, 05:55:29 PM
Thank you for your help on this. 
I have now been able to get the sound working.  Unfortunately it is causing some lag in the stream and the sound gets jumpy does not keep up with the video. 

I suspect this might be a system issue on my end. Not sure there is much I can do about it. 
This is an amazing program in all other ways.  I wish it would work for my purposes.

I welcome any suggestions you might have.

Once again thank you.
Maybe once I invest in a much better computer it will work for me.

Thank you.
What your video file resolution?
Title: Re: Sound for video
Post by: MikeShak on August 19, 2020, 09:45:06 PM
1280 X 720  (16:9)
29.97 fps
44100 Hz stereo

I could make some adjustments to these videos in order to get reasonable quality steam but I can't push quality to far as they are music video clips I need to steam for my recording artists.  Needs to stand out as a quality steam and video.
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on August 20, 2020, 03:39:58 AM
What is your processor,RAM, and video adapter?
Title: Re: Sound for video
Post by: MikeShak on August 20, 2020, 08:52:04 AM
Processor- AMD A6 9225 Radeon R4  5 compute cores 2C +3G 2.60 GHz

8.00 GB Ram

Graphics Card - AMD Raderon  R4 Graphics

I think that is what you are asking for.
Title: Re: Sound for video
Post by: MikeShak on August 24, 2020, 10:46:32 AM
Should I take your lack of any response back on the specs, as there is no fix or solution to the issue I'm having?
Just trying to decide if I should move on?
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on August 27, 2020, 04:49:57 PM
Hello
Sorry for delay with answer
Can you give more information , maybe sreenshots?

What exactly you try to do, and what you receive ?
Title: Re: Sound for video
Post by: MikeShak on August 28, 2020, 10:03:31 AM
I already explained all that. Read above please!!

The program is not able to smoothly stream a video with audio.  The audio is skipping and out of sync. with the video even before trying to send it through the internet.  Impossible to make a screen capture of that.

Great program but you have some bugs to work out.
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on August 29, 2020, 09:26:15 AM
What is your CPU and GPU load, when you stream ?

Title: Re: Sound for video
Post by: MikeShak on August 29, 2020, 10:39:28 AM
CPU ranges 65-75%
GPU ranges 10-12%

I'll also note I just cleaned all cookies/cache/temp files last night so all resources should be free to access if that matters.
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on August 29, 2020, 01:24:51 PM
60-65% its very big load maybe coz this your problem with sound

what  you add to your scene ? what layers you added and what resolutions and fps  of this layers?
splitcam eat all 60% cpu ? or some other soft?
Title: Re: Sound for video
Post by: MikeShak on August 29, 2020, 03:27:00 PM
When Splitcam is off:
CPU is running at 3-10% 
GPU is at 0%. 
That's with only Google Chrome open.
When I recorded it previous;y Splitcam was the only program open.
So yes Splitcam appears to be using most of the resources I indicated in last reply.

I had my web cam and one video only loaded in the layers.
Video specs:
1280 X 720  (16:9)
29.97 fps
44100 Hz stereo
Title: Re: Sound for video
Post by: MikeShak on September 02, 2020, 09:51:43 AM
So once again support has stopped replying after not being able to resolve this problem.

Conclusion:
splitcam appears to have a problem with using to many resources when trying to stream a standard HQ video with sound. There does not appear to be anyway to resolve this issue. Might need a super fast gaming computer in order to make it work properly but if you need a reliable feed I think it will not be dependable.

The concept is amazing and I hope future versions will be able to resolve this issue.  I ill check back in several months.
Title: Re: Sound for video
Post by: SPLITCAM SUPPORT on January 19, 2021, 05:20:23 PM
So once again support has stopped replying after not being able to resolve this problem.

Conclusion:
splitcam appears to have a problem with using to many resources when trying to stream a standard HQ video with sound. There does not appear to be anyway to resolve this issue. Might need a super fast gaming computer in order to make it work properly but if you need a reliable feed I think it will not be dependable.

The concept is amazing and I hope future versions will be able to resolve this issue.  I ill check back in several months.

Hello
Sorry for no responded you , we worked on new version and now its released, please try it and back to me if your problem repeat?