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Messages - SPLITCAM SUPPORT

226
SPLITCAM TECH SUPPORT / Re: how to solve the virtual webcam recognition problem
Hello I noticed that many video chat sites like Chatroulette, Flingster etcc do not allow video chatting because they intercept splitcam drivers like a virtual video camera. Is there a way to bypass this limitation, or if you can modify the splitcam app to make this sites to believe that it is a real webcam that is going down ???
Thanks
Hello I noticed that many video chat sites like Chatroulette, Flingster etcc do not allow video chatting because they intercept splitcam drivers like a virtual video camera. Is there a way to bypass this limitation, or if you can modify the splitcam app to make this sites to believe that it is a real webcam that is going down ???
Thanks

Hello
Please check next few  versions  we will try to add rename virtual camera function to splitcam.
227
SPLITCAM TECH SUPPORT / Re: Error Message
Hello
Please do few steps:
1. Uninstall splitcam.
2. Reboot pc.
3. Download new version from site: splitcam.com
4. Install downloaded new splitcam version.
And let me know if it's work for you?
Thank You
229
SPLITCAM TECH SUPPORT / Re: low audio bit rate
When I use my Frifine mic to record audio, all is well. If I use SplitCam to stream to Youtube, YT shows a message saying the audio bitrate is too low. I have set the audio bit rate to 128bps. The aufdio on Youtube sounds horrible. What can I do to solve this issue?
[/quote

Can you contact to us by skype and we will try to resolve your issue?
Skype:jack-px
Thank you.
230
SPLITCAM TECH SUPPORT / Re: Mic driver not working - pip window crashes
Version 10.3.66
- new mic driver doesn't do anything at all, besides appearing in the list of mics in several apps (including Skype); no sound is recorded.
- crash when minimizing the app and inadvertantly the pip window appears and I try to close the pip window

Although it is nice to see that the menus work, the new version is no better than the version of two releases earlier.

My advise: if the currently installed version works for you, then DO NOT UPDATE.
Hello
Thank you for your post.
Can you give to us more info:
1. What exactly you want from the new mic driver?
(You can check it : if you choose in splitcam your microphone or open in splitcam video , choose in skype : splitcam audio mixer and do call. Your interlocutor can listen your voice or audio from your video file.
2. When you us skype the small pop up windows also appear , when you minimize skype. In next version we add function to disable it.

About your crashes please send to us log when its happend.

Thank you.
231
SPLITCAM TECH SUPPORT / Re: Driver
Hello what program can't see splitcam?
If you want we have Russian support too you can write by telegram: @splitcam
Thank you
232
SPLITCAM TECH SUPPORT / Re: Installed Latest SplitCam for Windows 10 but Getting Error when Opened
I downloarded v10.3.42 x64 beta The menus of some functions seems to be disabled .
Save, Save as, Open, Log in, Setting... Almost menus are greyout.
Also, Zoom in & out function seems to be disabled. Click video, hit Num pad + or -, nothing happens.
How can I use these functions ?  :(


I downloarded v10.3.42 x64 beta The menus of some functions seems to be disabled .
Save, Save as, Open, Log in, Setting... Almost menus are greyout.
Also, Zoom in & out function seems to be disabled. Click video, hit Num pad + or -, nothing happens.
How can I use these functions ?  :(



Yes same observation, also the create and save stream settings custom channel and presets does not stay, once the application is closed and opened again, the saved custom settings were gone and you need to do it over again every time.


Hello guys
It's still beta and we work on it, i hope in few weeks we will finish the release version.
Also its must save your custom settings: your layers,color adjust, streams settings, channels and preset all this must be save automaticly every 30 seconds.
236
SPLITCAM TECH SUPPORT / Re: Resize Webcam While Maintaining Aspect Ratio
Hello support team,

When a webcam is added, and resized, it stretches and breaks the aspect ratio.

In other applications aspect ratio is maintained if you hold [shift] [ctrl] or another key, but I can't figure out how to maintain aspect ratio when resizing elements in SplitCam.

How do you maintain aspect ratio when resizing elements in SplitCam?


Hello aspect ratio fixed, if you want to use with non aspect ration hold on alt + use mouse.
 we updated SplitCam to new version 10.3.42 you can download it here :
https://splitcam.com/download

Here you can see what's new in this version : https://splitcam.com/splitcam-changes-win
238
SPLITCAM TECH SUPPORT / Re: Resize Webcam While Maintaining Aspect Ratio

Hello support team,

When a webcam is added, and resized, it stretches and breaks the aspect ratio.

In other applications aspect ratio is maintained if you hold [shift] [ctrl] or another key, but I can't figure out how to maintain aspect ratio when resizing elements in SplitCam.

How do you maintain aspect ratio when resizing elements in SplitCam?

Hello pataughen

In few days you can check our site for new release , it this splitcam release the aspect ratio will work for all layers (webcam too).

If you will need  to wrok with media layer with non aspect ration you need hold on "ALT" + use mouse .

Thank You
239
SPLITCAM TECH SUPPORT / Re: Windows 10/ BLOW H-260 cammera - connection issue
Hello

I have a question regarding camera connection:
Bought BLOW H-260 IP camera (simple IP camera), installed in the local net, but somehow I'm not able to connect using version 10.3.21.

As an address I just put local IP.
Should I add something more?

It works OK on my mobile with IPC360 app.

Thank you in advance for any help.
kr
rafal



Hello kurm28

If your ip camera support rtsp protocol it must work with our software , here you can see video guide how to add an IP camera to splitcam : https://splitcam.com/help/video-tutorials/how-to-add-an-ip-camera

Thank you